Refund & Return Policy

Last Updated: 15/04/2026
 

Thank you for shopping with Frosétto
We strive to provide high-quality products and a great experience to our customers.

1. No Return Policy

• Due to the nature of food products, we do not accept returns once the product is delivered.

2. Damaged or Defective Products

• If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery.

• You must provide:

  • Unboxing video or clear photos as proof

• After verification, we will:

  • Provide a replacement, or

  • Issue a refund, depending on the situation

3. Refund Process

• Approved refunds will be processed within 5–7 business days.

• The refund will be credited to your original payment method.

4. Order Cancellation

• Orders can be cancelled only before they are shipped.

• Once shipped, cancellation is not possible.

5. Non-Eligible Cases

We will not accept refund or replacement requests if:

• The request is made after 48 hours of delivery

• The product has been used or consumed

• No proof (video/photo) is provided

• Incorrect address was provided by the customer

6. Contact Us

For any refund or return-related queries:

Email: teamfrosetto@gmail.com
Phone: +91 8780293579

Thank you for trusting Frosétto